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Shipping policy

How long will it be before I receive my package?

Australian Orders

Regular Post :         2 – 3 Business Days
Express Post :         1 – 2 Business Days

There may be possible delay during COVID-19.

International Orders*

We ship to international destinations via DHL Express
DHL Express :          3 – 5 Business Days

If you are not at home to receive the package, your local postal or DHL office will leave a collection card with you to collect your package.

*Sometimes Customs checks may delay delivery, depending on the country you live in, and we will have not control over this additional timeframe.

Where does SkinB5 deliver to?

Most countries in the world!

Is my package tracked to ensure it arrives on time?

Within Australia – Tracking number is available for both Regular and Express services. On completing your order, we send you an email order receipt.  We will also send you tracking and status update emails regularly from dispatch to delivery.

International orders  – Your package will be sent via DHL Express service if the shipping address is outside of Australia.  On completing your order, we send you an email order receipt.  We will also send you tracking and status update emails regularly from dispatch to delivery.

If you need help tracking your order, please email help@skinb5.com along with your order number.

Customs, Taxes and Duties

When ordering from SkinB5.com, you can have the peace of mind that skinB5 will pay all relevant freight delivery costs, customs, taxes and duties to the local authorities – so there will be no extra fees payable by you. If you have any concerns, please do not hesitate to contact us help@skinb5.com.

Please kindly note that you’re responsible for making sure that the product can be lawfully imported to the destination country.